What is Global Smart Hands? Global Smart Hands is a service that is in place to help improve how you deal with things like OEM Hardware Deployment. The engineers carrying out this work on your company's behalf can offer a wide range of on-site services, allowing you to get the work done efficiently while you focus on core operations that require your attention. You won’t have to worry about those services because they’ll be taken care of for you.
Smart Hands engineers can also offer you remote assistance to level 2 and 3 engineers regarding things like testing and troubleshooting. The experts carrying out the work for you are trained and qualified to help you out when you need it most. You’ll have access to professional work anywhere in the world, helping you to extend your reach and fulfil tasks that possibly wouldn’t have been possible previously for your business.
You can’t always get the support you need in certain locations, and it’s rarely cost effective to send your own staff to certain locations when work needs to be completed. That’s why Global Smart Hands is so valuable and important to small businesses. This solution is both logistically sound, cost effective and functional for businesses and remote engineers alike. Their services can be used around the world, at any time necessary.
Global Smart Hands Support Global installations and deployments are taken care of by Global Smart Hands. There are many different support services smart hands can offer though. Assistance and general technical troubleshooting, both onsite and offsite, is provided. They can also take care of equipment installations and configurations, ladder racking, per-wiring for patch panels and equipment. The interface card removal, installation and configuration can also be dealt with by smart hands.
Signalling is important and smart hands can test proper signalling, as well as testing media. When doing remote troubleshooting work, they can also provide visual verification's, inventorying and the labelling of equipment. They can provide assistance with AV equipment and in the conference room, alongside power cycling routers, servers and switches. Smart hands also add, remove and verify demarcations for clients and businesses.
Equipment and cables can be secured and moved when necessary by smart hands, and they can rack and unpack equipment. Installation, decommissions and maintenance can all be covered by their services as well. When hardware components need to be replaced or upgraded, they’ll carry out that work, as well as rotating and exchanging tapes. They can use local KVM to troubleshoot equipment and enter commands before relaying the system responses back to the client.
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